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Hugo Llach

AI Integration Consultant

20+ years building enterprise software. Now helping organizations integrate AI into operations and development.

"I help organizations integrate AI where it creates real value—whether that's transforming how operations flow across systems or accelerating how teams build software. My edge is 20+ years of implementation experience: I know what works in production, not just in demos."

See these patterns in action: demos built 100% by AI

What I Do

For Enterprise Operations

I design how LLMs integrate into complex, multi-system workflows—creating the business object models that let AI reason about your operations, not just query data. From identifying high-value intervention points to architecting hallucination controls, I help organizations move from assistance to transformation.

Read my framework →

For Development Teams

I help teams adopt AI-powered development practices that actually work. This means adapting methodology, not just tools—learning when to trust AI suggestions, when to challenge them, and how to keep complex projects on track with proper context engineering.

Read about AI development →

Both paths share a common principle: incremental adoption, measurable value at each step, and respect for what's already working.

The latest Stack Overflow Developer Survey shows more developers are willing to use AI tools, but it also reveals a sharp drop in trust for the code they generate, with the most experienced developers becoming the most skeptical. We've also seen executives become more hesitant to invest in AI for their dev teams. Why the contradiction? Because like any new tech that promised to be a silver bullet, AI agents don't work magic on their own. You can't just drop them into a team that isn't ready. The secret is to seize the opportunity now by introducing these tools gradually, improving your methodology, and training your team. The magic isn't in a specific tool, but in how you learn to use them. That's where you should focus.

prompt engineering context engineering business object models hallucination control

Prototypes Built with AI

These prototypes demonstrate patterns I apply in enterprise contexts—from multi-agent orchestration for complex research tasks to semantic search that solves cold-start problems. Each showcases techniques that translate directly to operational challenges: analyzing dispersed data, enriching workflows with external sources, and maintaining quality control over AI outputs.

All code was 100% generated by AI. Push them to the extreme and test their limits.

AI Travel Planner

Enterprise: Due diligence, competitive intelligence, regulatory analysis

Describe your ideal trip, and a team of autonomous AI agents will build a complete, realistic itinerary just for you. The agents research destinations, activities, and logistical details in real-time, ensuring every recommendation is current and tailored to your preferences.
Please note: Images are sourced live from third-party services and may occasionally be unavailable.

More details

While this demo builds travel plans, the underlying technology is a powerful engine for any task requiring deep research and strategic recommendations. This same framework can be adapted for countless scenarios, from financial news analysis and real estate scouting to competitive marketing intelligence. It excels in any situation where you need to investigate diverse data sources, analyze the findings, and generate actionable insights based on your unique goals.

The demo showcases a sophisticated multi-agent backend where autonomous agents collaborate to solve a complex problem. The system integrates several advanced techniques:
Agent Coordination: A main coordinator dispatches tasks to specialized agents that run in parallel.
Real-Time Data Gathering: Agents perform live web searches and call external APIs to gather the most current information available.
Intelligent Data Processing: Data is analyzed, normalized, and enriched with geolocation information on the fly.
Advanced AI Reasoning: The system uses context-aware, multi-step prompts to generate and refine the logical structure of the itinerary.
Inspirational Writing: A dedicated Writing Agent transforms the structured itinerary data into an engaging and compelling narrative.
Resilience & Transparency: Features self-recovering tasks with exponential backoff for error handling, while providing real-time status messages about the agents' work.

FutureLearn Academy

Enterprise: Contract analysis, policy Q&A, customer service automation

This multilingual assistant is designed to be helpful and stay on topic. It's empathetic to user questions while remaining goal-oriented, ensuring a productive and positive interaction.
Challenge its resilience: Ask about the school, then try to steer the conversation off-topic or express criticism. Notice how it politely acknowledges your point and refocuses the dialogue on its core subject.

More details

While this chatbot uses Retrieval-Augmented Generation (RAG) to instantly answer questions from a knowledge base about the school, this same technique can be applied to any collection of documents to find, understand, and synthesize information.
For example, you could use it to analyze a contract, summarize its contents, and cross-reference it against laws, regulations, or internal guidelines to find relevant issues.

It's also a perfect foundation for a powerful customer service bot.

Vector Reel Movie Recommender

Enterprise: Product recommendations, talent matching, document discovery

Tell us what kind of movie you want to watch—use themes, moods, or even a short plot idea—and our recommender will find movies that match. It works by understanding the semantic meaning of your request, not just keywords, thanks to a vectorized version of the MovieLens database. This technique is especially powerful for solving the "cold start" problem, allowing you to offer relevant product or content recommendations even when you have no historical data about a user.

More details

Other Possible Applications (Standalone or with Machine Learning)


1. Enhanced E-commerce Search
Instead of searching for "red running shoes," a user could search for "shoes for a marathon in a hot climate that are easy on the knees." The system would understand the combined meaning (cushioning, breathability, long-distance) to recommend the best products, going far beyond simple tags.


2. Intelligent Customer Support & Ticketing
When a new support ticket arrives, the system can semantically compare its content to a knowledge base of past tickets and their solutions.
Without Machine Learning: It can instantly suggest the 3 most relevant articles or solved tickets to the support agent, speeding up response time.
With Machine Learning: A model could be trained to automatically categorize the ticket, assign it to the right department, and even predict its priority level based on its semantic similarity to historical examples.

PureSocial

Production: Multi-system integration for global contact centers

Social media deeply integrated into Genesys Cloud for text chatting, video calls, chatbots, and more. This is a real product whose development I led technically from its earliest stages. PureSocial is now part of Genesys' offering for its premium clients worldwide.

More details

Not coded with AI. Almost all of my projects have non-disclosure clauses or are complex backend implementations with no end-user interface. So I decided to include PureSocial here, taking advantage of its public information. You can sign up for a trial on Appfoundry.

Check it out on Appfoundry

Relevant Experience

I've spent 20+ years leading teams building high-traffic, asynchronous software for mobile operators and contact centers, and automating system administration tasks for retail and finance companies.

2025-

AI Integration Consultant

Eternal Technology

2024-2025

Independent Development Consultant

AI, Blockchain and others.

2015-2023

Development Director

Sixbell - Contact Center solutions

2012-2015

Independent Technical Consultant

Falabella, Habitat, Netline, others

1999-2011

Head of Development, Projects, R&D

Sixbell - Telecommunication Solutions

1998-1999

IT consultant

Codelco - System automation

1995-1998

Unix support and Administration

Sonda Chile - Digital Equipment Corporation

Let's build the future, together.

I'm available for architecture reviews, integration strategy, and hands-on workshops. Let's talk.

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